Question 1

What is Tapchain POS?

Accepted Answer

Tapchain POS is a complete business solution for managing orders, payments, products, inventory, staff, and reporting. Our team also supports you with setup, training, and ongoing operations.

Question 2

What types of businesses can use Tapchain POS?

Accepted Answer

Tapchain POS is designed for restaurants, cafes, retail stores, service businesses, food trucks, pop-ups, and multi-location businesses.

Question 3

How do I get started?

Accepted Answer

Tell us about your business and how you serve customers. Our team will recommend the right hardware and software, guide you through onboarding, and help prepare your staff for launch.

Question 4

Which POS terminal is right for my business?

Accepted Answer

The right terminal depends on your checkout process, product catalog, mobility needs, and customer volume. Tapchain will help you choose the setup that fits your daily operations.

Question 5

Can I use multiple terminals?

Accepted Answer

Yes. Eligible businesses can use multiple compatible terminals at one location or across several locations. Additional hardware and service fees may apply.

Question 6

Does Tapchain help with setup and training?

Accepted Answer

Yes. We help configure your hardware, menu, products, taxes, modifiers, payment settings, and employee access. We also guide your team through the system before launch.

Question 7

Can Tapchain help me switch from another POS?

Accepted Answer

Yes. We can help prepare your product or menu information, configure your new system, and guide your staff through the transition. Migration options depend on the data available from your current provider.

Question 8

What payment methods can I accept?

Accepted Answer

Depending on your approved account and equipment, you may accept major credit and debit cards, chip, tap, swipe, Apple Pay, Google Pay, and other supported payment methods.

Question 9

Can I accept payments online and in person?

Accepted Answer

Yes. Available options may include in-person checkout, online ordering, payment links, invoicing, mobile payments, and remote payment tools.

Question 10

Can I manage products, inventory, and employees?

Accepted Answer

Yes. You can manage product categories, images, variants, modifiers, taxes, discounts, inventory, employee roles, and access permissions. Some features may depend on your selected plan.

Question 11

When will I receive my deposits?

Accepted Answer

Deposit timing depends on your approved processing schedule, bank, transaction activity, weekends, holidays, and account review. Your payout schedule will be confirmed during onboarding.

Question 12

How do I issue a refund?

Accepted Answer

Eligible transactions can generally be refunded or voided through your terminal or merchant dashboard. Our support team can help you locate the transaction and review the available options.

Question 13

What happens if a customer disputes a payment?

Accepted Answer

You may be asked to provide receipts, order information, delivery records, or your refund policy. Tapchain can help you understand the request, while the final decision is made by the applicable payment provider or financial institution.

Question 14

How much does Tapchain POS cost?

Accepted Answer

Pricing depends on your hardware, software plan, payment-processing arrangement, accessories, and support needs. Tapchain will provide clear pricing before activation.

Question 15

What happens if my terminal stops working?

Accepted Answer

Contact Tapchain Support first. We will troubleshoot the issue and review the available repair or replacement options. Eligibility depends on the device warranty, service plan, device condition, and cause of the problem.

Support that stays with you.

How to reach us.

Call us anytime

Live chat

Email support

Tapchain POS FAQs

Support that stays with you.

How to reach us.

Call us anytime

Live chat

Email support

Tapchain POS FAQs

1. What is Tapchain POS?

2. What types of businesses can use Tapchain POS?

3. How do I get started?

4. Which POS terminal is right for my business?

5. Can I use multiple terminals?

6. Does Tapchain help with setup and training?

7. Can Tapchain help me switch from another POS?

8. What payment methods can I accept?

9. Can I accept payments online and in person?

10. Can I manage products, inventory, and employees?

11. When will I receive my deposits?

12. How do I issue a refund?

13. What happens if a customer disputes a payment?

14. How much does Tapchain POS cost?

15. What happens if my terminal stops working?